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Frequently Asked Questions

Q After I register my company to participate, what happens next and when?
Q Our parent company is located outside of Hawaii. Are we still eligible to participate?
Q We have several companies operating in Hawaii under one parent holding company. Each company has its own EIN and each has its own set of benefits and working environments. Do I need to register each company?
Q We have several offices/facilities in Hawaii that operate using the same EIN and same set of employee benefits and procedures. Should I register each company separately?
Q Our company has employees throughout Hawaii. Will I need to survey all employees throughout the state?
Q My company has employees working in the state of Hawaii but we do not have a physical office location. Are we eligible to participate?
Q Our company has employees that work for our operations within Hawaii but technically do not perform the majority of their duties within the state of Hawaii. Are they eligible to participate in the survey process?
Q We are a personnel placement company with associates who are technically our employees, but they work for other companies. Are we still eligible to participate?
Q What if our workforce contains union employees?
Q Our company employs seasonal, temporary, per diem and independent contractor employees. Should they be included in the survey?
Q Is there a fee to participate?
Q Should the paper survey fee be submitted with our registration?
Q Do surveys go to everyone?
Q We have more than 250 associates to be surveyed. Who decides which employees will receive the surveys and how they are distributed? Do we have to give you a list of who is being surveyed?
Q Are managers included in the employee survey?
Q How long will it take to complete the employer questionnaire (EQ)? Will it require a lot of research?
Q How does the paper survey process work?
Q What does the employee do with the paper survey once it's completed? Will the return envelopes be postage-paid?
Q What if not all of the employees complete and return the surveys? Is there a minimum response rate?
Q How does the online survey process work?
Q Not all of our employees have email addresses. Can we still utilize the online survey?
Q Can I combine both the online and paper survey options?
Q I am concerned about the confidentiality of the survey responses.
Q Can the job role and department demographics on the employee survey be customized to more closely align with our organization?
Q Can I see samples of both the employer questionnaire and the employee survey?
Q What information is included in the FREE Employer Benchmark Summary and when will we receive it?
Q What information is included in the Employee Feedback Report and when will we receive it? What is the benefit of purchasing this report?
Q What is the benchmarking?
Q How do I order my company's Employee Feedback Report?
Q When will we find out if our company made the list and where we rank?
Q A portion of our employees do not speak English. Do you offer employee surveys in alternate languages?
Q How much is the fee to translate the employee survey into another language?
Q How will my company be notified throughout the survey process? Will I receive regular updates?
Q Who can I contact with additional questions?
Q Does Best Companies Group have any other programs or conduct any other surveys or services?
Answers
Q After I register my company to participate, what happens next and when?
A Please refer to the Timeline for a detailed list of important dates and deadlines for the program. All registered companies will be notified regularly via email of upcoming deadlines. But companies are responsible to meet the deadlines.

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Q Our parent company is located outside of Hawaii. Are we still eligible to participate?

A As long as you employ at least 15 full- and part-time permanent employees in Hawaii, you are eligible. Only employees working in Hawaii are eligible to participate.

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Q We have several companies operating in Hawaii under one parent holding company. Each company has its own EIN and each has its own set of benefits and working environments. Do I need to register each company?

A Yes. Since each company is its own entity with its own benefits and working environment, we will treat each company as a separate employer and send each location a separate set of surveys, etc. Each subsidiary company must have at least 15 full- and part-time permanent employees to be eligible.

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Q We have several offices/facilities in Hawaii that operate using the same EIN and same set of employee benefits and procedures. Should I register each company separately?

A No. If you are one company with multiple locations, facilities, factories, stores, etc., you should submit only one registration for all locations. We will then conduct a survey of employees that are randomly selected from the various business units that you operate in Hawaii, up to a total of 400 employees.

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Q Our company has employees throughout Hawaii. Will I need to survey all employees throughout the state?

A Yes, you will need to survey all employees working in the state of Hawaii. If you employ more than 250 employees throughout the state, a random sample of all employees will be asked to complete a survey.

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Q My company has employees working in the state of Hawaii but we do not have a physical office location. Are we eligible to participate?

A Yes, as long as you have employees working in the state and are able to provide an in-state mailing address for your business, you are eligible to participate. Only employees working in or directly reporting into the state are eligible to participate in the survey.

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Q Our company has employees that work for our operations within Hawaii but technically do not perform the majority of their duties within the state of Hawaii. Are they eligible to participate in the survey process?

A For remote employees to be eligible to participate, the individuals must report directly into the state of Hawaii. If the remote employees report to a remote regional manager, the employees would not be eligible to take part in the survey process. However, the regional managers are eligible to participate if they report directly to the office within the state of Hawaii.

If you are uncertain about any employee’s eligibility to participate in the survey we encourage you to contact Best Companies Group for a final determination, as surveying ineligible employees may lead to disqualification from the competition.


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Q We are a personnel placement company with associates who are technically our employees, but they work for other companies. Are we still eligible to participate?

A Yes. However only those "in-house" employees will be counted and surveyed. The employees who are "placed" with other companies are not counted and will not be surveyed. There must be a minimum of 15 "in-house" employees to be eligible.

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Q What if our workforce contains union employees?
A This is not an issue. We make no distinction between union vs. non-union employees. Union employees must be included in the survey.

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Q Our company employs seasonal, temporary, per diem and independent contractor employees. Should they be included in the survey?
A No. Seasonal, temporary, per diem, independent contractors, interns, volunteers or consultants should not be included in the survey process. We only want to survey the permanent full- and part-time employees.

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Q Is there a fee to participate?
A No. Participation in the "Best Places to Work in Hawaii" program is absolutely FREE for the online survey process. If your company should need paper surveys for your employee base, there is a nominal paper survey fee to cover printing, shipping and processing. Please see the Assessment Process for the paper fees.

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Q Should the paper survey fee be submitted with our registration?
A No. Best Companies Group will invoice you for the paper survey fee after you register and it is determined that your company meets all the requirements to be eligible to participate.

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Q Do surveys go to everyone?

A If you have 250 or fewer employees in your company, then the answer is yes. If you employ more than 250 associates throughout the state of Hawaii, a random sample of up to 400 employees will be asked to complete the survey. Please see the Assessment Process for more information.

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Q We have more than 250 associates to be surveyed. Who decides which employees will receive the surveys and how they are distributed? Do we have to give you a list of who is being surveyed?
A The random selection will be conducted by Best Companies Group for the online survey process.  Companies choosing the online survey process will be asked to upload their company's entire list of all employee email addresses into an online portal.  Best Companies Group will then randomly select the appropriate amount of employees (based on company size) to receive the survey.  Companies will be asked to upload the employee email addresses via an online upload portal sent shortly after registration has closed.  Companies choosing the paper survey process will be required to tell Best Companies Group how they conducted the random selection of their employee population.  Please see the Timeline for dates surrounding the portal.

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Q Are managers included in the employee survey?

A Yes. All employees will be asked to complete a survey unless the company has more than 250 employees. At companies employing over 250 associates, a random sample will be chosen, and even then, managers are not excluded.

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Q How long will it take to complete the employee survey?

A It should only take about 10 to 15 minutes for each associate to complete the employee survey.

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Q How long will it take to complete the employer questionnaire (EQ)? Will it require a lot of research?

A The employer questionnaire may take between 8-10 hours to complete, depending upon how easy it is to retrieve your company's information regarding policies, practices and demographics. Some research may be necessary. The EQ is completed and submitted online.

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Q How does the paper survey process work?

A Best Companies Group will send your company a box of paper surveys and postage-paid return envelopes that must be distributed to employees. Employees complete the survey, place it in the envelope, seal it and then drop the completed surveys in the US mail. Completed surveys are mailed back to our processing facility by each employee.

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Q What does the employee do with the paper survey once it's completed? Will the return envelopes be postage paid?

A The employee will put their completed survey in an envelope (provided), seal it and place the envelope in the US postal mail back to our processing facility. The return envelopes are postage-paid.

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Q What if not all of the employees complete and return the surveys? Is there a minimum response rate?

A We are looking for a response rate of approximately 65% or greater. Therefore, it is not absolutely necessary that all who receive a survey fill it out. While companies who have not reached 65% may still be considered, response rates are taken into account during the analysis process. The higher the response rate the more representative it will be of your company as a whole and the more valuable your company's data will be at the end of the process.

Companies having 15-24 employees must have an 80% (or better) response rate from their employees filling out the survey.


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Q How does the online survey process work?

A To conduct the online survey process, companies submit a list of employee email addresses. Employees are then directly sent an email invitation containing unique access information from Best Companies Group. The invitation directs employees to a unique Web page where they can submit their confidential responses. We can only send email invitations to company email accounts.

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Q Not all of our employees have company email addresses. Can we still utilize the online survey?

A Yes! You can still use the online survey provided that at least 70% of your employees have company email. If you have some employees without email addresses, they will still be included in the survey. We can provide access codes for those employees, if they represent 30% or less of your employee population. Click to learn more about Access Codes.

In order to maintain the integrity of the survey process, if fewer than 70% of your employees have company email addresses, you will have to utilize the paper survey process. 


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Q Can I combine both the online and paper survey options?

A No, we cannot combine both survey methods. Companies must choose to use the online or the paper survey process.

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Q I am concerned about the confidentiality of the survey responses.

A We will make every effort to maintain the anonymity of the employees completing the survey as well as protect the summarized data of all participating companies. Please note, that in order to maintain respondent anonymity, we do not report any response data for less than five (5) individuals in any one demographic category on the Employee Demographic Report. Please see our Statement of Confidentiality for more information.

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Q Can the job role and department demographics on the employee survey be customized to more closely align with our organization.

A Yes, for a fee, the job role and department demographic categories can be customized. Please call Best Companies Group for more information or select the "Customization" option on the registration form and you will be contacted with additional information. What is this?

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Q Can I see samples of both the employer questionnaire and the employee survey?

A Yes, you can see samples on the Assessment Process page or click to view the Survey & Report Samples.

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Q What information is included in the FREE Employer Benchmark Summary and when will we receive it?

A As part of your participation, you will receive a sample of company averages on standard employee benefits and best practices--for both list-making and non list-making organizations.  In-depth employee information is available for purchase. Click here to learn more about the Employee Feedback Report.

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Q What information is included in the Employee Feedback Report and when will we receive it? What is the benefit of purchasing this report?

A Purchasing the Employee Feedback Report will allow you to gain valuable insight into what your employees are thinking.  The Employee Feedback Report comes in a folder and will contain large spreadsheets detailing and summarizing your employees' responses (percentages) to the 78 survey questions as well as the employee comments. It will also include detailed instructions on how to interpret the results. The reports will be mailed to each company shortly after the companies are notified whether or not they have made the list. State benchmarking is also included so companies can compare themselves to the "Best Places to Work in Hawaii" list-making and non list-making companies. The benchmarking portion will be sent after the rankings are revealed.

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Q What is the benchmarking?

A The benchmarking is the average of the employee responses from the list-making and non list-making organizations. This information will allow your company to compare itself to the "Best Places to Work in Hawaii."

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Q How do I order my company's Employee Feedback Report?

A An Employee Feedback Report can only be ordered once you have registered to participate in the "Best Places to Work in Hawaii" program. To register click here. If you have already registered please call Best Companies Group toll-free at (877) 455-2159 or visit the Order Your Reports link.

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Q When will we find out if our company made the list and where we rank?

A You will receive a notification letter informing your company whether or not you made the list. If you make the list, you will find out the winners either at the awards event or in a special issue of Hawaii Business magazine. See the Timeline for more details.

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Q A portion of our employees do not speak English. Do you offer employee surveys in alternate languages?

A We do offer employee surveys in a variety of additional languages. There will be an additional $195 fee to cover the cost of translation (flat rate) per language. If your company needs an additional language please select the "Languages" button on the registration form. 

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Q How much is the fee to translate the employee survey into another language?

A To translate the employee survey into another language, the fee is $195 per language.

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Q How will my company be notified throughout the survey process? Will I receive regular updates?

A Yes, you will receive periodic updates regarding the survey timeline. However, we do recommend that your company place the dates that we send to you in your calendars. Best Companies Group primarily works through email. It is important that you read all instructions and details sent to you from Best Companies Group.

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Q Who can I contact with additional questions?

A Please call Best Companies Group toll-free at (877) 455-2159 and ask for Valerie Garghill or email her at .

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Q Does Best Companies Group have any other programs or conduct any other surveys or services?

A Yes. Best Companies Group is identifying and recognizing great workplaces on national, state, regional and industry stages. For a complete list of programs or to learn more about our additional services, please visit www.BestCompaniesGroup.com.

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